This policy applies only to information we collect through our Services, in email, text, and other electronic communications sent through or in connection with our Services.

We at Alterna Education Foundation (“Alterna Education Foundation,” the “Company,” “we,” “us,” and “our”) firmly believe in maintaining the highest standards of integrity with respect to the information provided by our users when they use our services.

This policy outlines the types of information that we may collect from you when you access or use our website, applications, or other online services (collectively, our “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand how we treat your information. If you do not agree with our practices, you should not use our Services. By using our Services, you agree to this Privacy Policy. We may update this policy from time to time; continued use of our Services following changes will signify acceptance of those changes. Please check this policy periodically for updates.

I. The Information We Collect and How We Use It

We collect various types of information from and about users of our Services, including:

• Personal identifiers such as your name, email, mobile number, or other details

• Technical data about your internet connection, device, and usage patterns

We collect this information:

• Directly from you when you provide it (e.g., while signing up, submitting queries)

• Automatically as you navigate through the platform (e.g., browser metadata, session data)

Information You Provide to Us

• Account information: Full name, email, mobile number, password, postal code, etc.

• Profile and interaction details: Preferences, settings, feedback, etc.

Information Collected Automatically

• Usage data: Page visits, session times, interactions, clickstream

• Technical data: IP address, browser type, device ID, operating system, network info

Anonymous or De-Identified Data

We may use anonymized or de-identified data for research, analysis, or product development. Such data is not covered under this policy and may be used or disclosed without limitation.

II. How We Use the Information We Collect

• To respond to your queries and support requests

• To enhance content, features, and user experience

• To monitor and diagnose technical issues

• To send personalized updates, alerts, or promotions

• To fulfill contractual obligations and enforce rights

• To notify you of policy or service updates

• For any other purpose with your consent

III. How We Share the Information We Collect

• With authorized service providers operating under confidentiality agreements

• With your explicit consent

• As necessary to fulfill the purpose you provided the data

• To comply with legal obligations or to protect rights, safety, or property

IV. Choices About How We Use and Disclose Your Information

You can control cookies via your browser settings. We do not share your personal information with advertising agencies.

V. Communication Preferences

By signing up, you consent to receive emails, SMS, or RCS communications from Alterna Education Foundation, including service-related messages for Mirai or affiliated programs.

VI. Reviewing, Changing, or Deleting Information

You may contact us to review, update, or delete your personal information by using the “Contact Us” feature on our platform.

VII. Accessing & Correcting Your Personal Information

We encourage you to periodically review and update your information. Certain legal or operational requirements may restrict changes or deletions (e.g., abuse investigations, legal retention requirements).

VIII. Security: How We Protect Your Information

We employ industry-standard measures to protect your personal data. However, we cannot guarantee complete security. You are responsible for maintaining the confidentiality of your account credentials.

IX. Third-Party Links and Services

Our Services may contain links to third-party websites or tools. Alterna Education Foundation is not responsible for their privacy practices. Please review third-party privacy policies independently.

X. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted here. Continued use of our Services after such changes constitutes acceptance.

XI. Contact Us

If you have questions or concerns about how your data is being used, please contact our Grievance Officer:

📧 Email: connect@mirai.org